COMMUNICATIONS SUPPORT SYSTEMS: RECOGNIZING THE REALITY

Abstract

컴퓨터 기술은 조직이 일상적인 거래를 처리하고 의사결정을 하는 방식에 영향을 미치고 있을 뿐만 아니라, 조직이 서로 통신하는 수단을 상당히 변경시키고 있다. 컴퓨터와 통신기술을 통합하려는 근원적인 노력은 기존의 통신채널을 대신하는 통신시스템을 창출하게 되었다. 그러나 이러한 - 상대적으로 덜 연구되어진 - 기술에 다른 하나의 가능성이 통신지원에 존재하고 있다. 통신의 중요성 하에서, 통신과정을 지원하는 시스템들의 인식이 대두되고 있다. 본 논문은 통신지원시스템의 존재, 범위, 그리고 암시에 대한 연구이며, 조직에서의 통신 지원현상에 대한 탐구는 연구, 교육, 그리고 시스템개발 기회를 위한 새로운 장을 제공한다. 이러한 기회는 통신, 조직, 그리고 컴퓨터기술의 영역을 서로 연결할 수 있다.

Computer technology has affected not only the way that organizations process routine transactions and make decisions, but has significantly altered the means by which they communicate. Original efforts to unite computer and communication technology has yielded communication systems that serve to replace existing communication channels. However, another possibility exists for this technology that has been relatively unexplored-communication support. Given the significance of communication, a class of systems which supports the communication process appears warranted, This paper investigates the existence, scope, and implications of communication support systems (CSS). Exploration of communication support phenomena in organizations can provide a new frontier for research, discourse, and system development opportunities. Such opportunities span the boundaries of communication, organizations, and computer technology.

Computer technology has affected not only the way that organizations process routine transactions and make decisions, but has significantly altered the means by which they communicate. Original efforts to unite computer and communication technology has yielded communication systems that serve to replace existing communication channels. However, another possibility exists for this technology that has been relatively unexplored-communication support. Given the significance of communication, a class of systems which supports the communication process appears warranted, This paper investigates the existence, scope, and implications of communication support systems (CSS). Exploration of communication support phenomena in organizations can provide a new frontier for research, discourse, and system development opportunities. Such opportunities span the boundaries of communication, organizations, and computer technology.