배송기사 노동부하 감소를 위한 저상형 택배 차량의 개선안 사용성 평가

Abstract

In recent days, parcel delivery volume has increased by about 28% in 21 years compared to 2019 years before the outbreak of COVID-19 due to the expansion of the non-face-face consumption market and the continuous expansions of the e-commerce transaction market. In addition, as the market that requires overnight delivery increases, the situation that requires fast and large quantities of delivery. However, the areas where courier logistics trucks are not allowed to enter are gradually expanding, due to the height problem of the courier trucks. The problem of the work load of delivery drivers has been raised due to the accessibility problem in areas where the infrastructure is weak, and it is expanding to a social problem. Therefore, this study proposes two low-floor courier vehicle using EV(Electronic Vehicle) to reduce the workload of the labors according to the battery location. The proposed vehicle is designed with a low-floor types while increasing storage space compared to conventional trucks. As a result, it is expected that loading and unloading labor load will be decreased by solving the accessibility problem. In addition, to evaluate the usability of the proposed vehicles, a survey was conducted with 255 courier labors to derive expected effects and improvements. Through this study, it is expected that the productivity of the courier are able to increased and the workload of courier labor can be reduced.