A Study on the Outsourcing of Information Systems

Abstract

최근 정보시스템 기능의 아웃소싱에 많은 관심을 가져오고 있다. 외국 기업들의 정보시스템 아웃소싱 현황에 대한 논문들은 많은 반면에, 한국 기업들에 과한 것은 거의 없는 실정이다. 따라서, 본 논문은 한국 기업들의 정보시스템 아웃소싱 현황을 파악하고자 한다. 186개의 기업을 대상으로, 정보시스템 아웃소싱의 활용도, 적용기간, 아웃소싱 비용, 아웃소싱하고 있는 정보시스템의 기능 등을 파악하며, 정보시스템 아웃소싱의 장점과 단점을 조사하고 또한 이들과 아웃소싱 성공과의 관계를 알아보며, 정보시스템 아웃소싱 제공자의 선택 기준에 관한 내용도 아울러 알아본다.

In recent years, an interesting amount of attention has been paid to outsourcing of information systems (IS) functions. In spite of a number of articles describing the experiences of individual firms in other countries, little is studied about IS outsourcing practices in Korea. This paper attempts to provide a benchmark of current IS outsourcing practice in Korea. A detailed descriptive analysis of survey responses from 186 Korean companies indicates the usage, length of experience, expenditure of outsourcing, and kinds of IS functions being outsourced. The analysis also provides information about the perceived advantages and disadvantages of outsourcing and examines their relationships with outsourcing success. In addition, this study also provides the criteria for selecting qualified outsourcing service providers from data collected.

In recent years, an interesting amount of attention has been paid to outsourcing of information systems (IS) functions. In spite of a number of articles describing the experiences of individual firms in other countries, little is studied about IS outsourcing practices in Korea. This paper attempts to provide a benchmark of current IS outsourcing practice in Korea. A detailed descriptive analysis of survey responses from 186 Korean companies indicates the usage, length of experience, expenditure of outsourcing, and kinds of IS functions being outsourced. The analysis also provides information about the perceived advantages and disadvantages of outsourcing and examines their relationships with outsourcing success. In addition, this study also provides the criteria for selecting qualified outsourcing service providers from data collected.