Developing a Comprehensive Organizational Performance Measurement System

Abstract

총괄적인 조직 성과 측정 시스템의 개발: 문헌고찰 및 개념

총괄적으로 조직성과를 측정하기 위해 다양한 관점에서 조직을 바라볼 필요가 있다. 본 논문은 총괄적인 조직성과 측정시스템을 구축하기 위한 개념 및 문헌고찰을 제시한다.

Given the competitive environment, the development and/or adaptation of a sound performance measurement system became a vital task of managers. Because of this need, many studies have been devoted to establishing a concept of performance measurement system and the procedures for developing the system, as well as developing specific performance measurement systems. Despite many efforts and trials, there still exist several deficiencies. This paper has recognized that an organization should be viewed from a multifaceted perspective necessitating a sophisticated analytical and systematic approach to monitor and improve organizational performance. The purpose of this paper is to introduce a conceptual framework of Comprehensive Organizational Performance Measurement System which evaluates organizational performance with multiple performance measures derived from the organization's strategies, integrates all of the performance information considering the relationships between them, and provides a single, global, integrated organizational performance score.

Given the competitive environment, the development and/or adaptation of a sound performance measurement system became a vital task of managers. Because of this need, many studies have been devoted to establishing a concept of performance measurement system and the procedures for developing the system, as well as developing specific performance measurement systems. Despite many efforts and trials, there still exist several deficiencies. This paper has recognized that an organization should be viewed from a multifaceted perspective necessitating a sophisticated analytical and systematic approach to monitor and improve organizational performance. The purpose of this paper is to introduce a conceptual framework of Comprehensive Organizational Performance Measurement System which evaluates organizational performance with multiple performance measures derived from the organization's strategies, integrates all of the performance information considering the relationships between them, and provides a single, global, integrated organizational performance score.