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고객 폭력 경험, 보호제도, 모니터링제도가 근로자의 주관적 건강상태에 미치는 영향: 판매원과 전자제품수리원을 중심으로

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Abstract
Purpose: The purpose of this study was to examine the effects of customer violence experiences, protection systems, and monitoring systems on the subjective health status of salespersons and electronic machine repairers. Methods: A total of 934 persons were sampled nationwide, including 582 salespersons and 352 electronic machine repairers, from March 2~30, 2020 and asked to fill out a self-reported questionnaire. Results: The findings show that electronic machine repairers were more exposed to customer violence and had a weaker protection system than salespersons. They also experienced severe control from management through a monitoring system. The regression analysis revealed that verbal violence had a negative impact on the subjective health status of electronic machine repairers (p=.021). A worker protection system had significant effects on the improved subjective health status of salespersons (p=.009). Depression and fatigue had negative impacts on the subjective health status of both salespersons (depression: p<.001, fatigue: p<.001) and electronic machine repairers (depression: p<.001, fatigue: p=.002). Conclusion: These findings put a greater emphasis on the need for worker protection systems to prevent workplace violence and a health promotion program to manage depression and fatigue in workplaces.
Key Words: Salesperson, Electronic machine repairer;
Author(s)
백은미이복임정명희정혜선
Issued Date
2021
Type
Article
Keyword
SalespersonElectronic machine repairerSubjective health statusViolence experiencesProtection systems
URI
https://oak.ulsan.ac.kr/handle/2021.oak/9445
https://ulsan-primo.hosted.exlibrisgroup.com/primo-explore/fulldisplay?docid=TN_cdi_nrf_kci_oai_kci_go_kr_ARTI_9890720&amp;context=PC&amp;vid=ULSAN&amp;lang=ko_KR&amp;search_scope=default_scope&amp;adaptor=primo_central_multiple_fe&amp;tab=default_tab&amp;query=any,contains,%EA%B3%A0%EA%B0%9D%20%ED%8F%AD%EB%A0%A5%20%EA%B2%BD%ED%97%98,%20%EB%B3%B4%ED%98%B8%EC%A0%9C%EB%8F%84,%20%EB%AA%A8%EB%8B%88%ED%84%B0%EB%A7%81%EC%A0%9C%EB%8F%84%EA%B0%80%20%EA%B7%BC%EB%A1%9C%EC%9E%90%EC%9D%98%20%EC%A3%BC%EA%B4%80%EC%A0%81%20%EA%B1%B4%EA%B0%95%EC%83%81%ED%83%9C%EC%97%90%20%EB%AF%B8%EC%B9%98%EB%8A%94%20%EC%98%81%ED%96%A5:%20%ED%8C%90%EB%A7%A4%EC%9B%90%EA%B3%BC%20%EC%A0%84%EC%9E%90%EC%A0%9C%ED%92%88%EC%88%98%EB%A6%AC%EC%9B%90%EC%9D%84%20%EC%A4%91%EC%8B%AC%EC%9C%BC%EB%A1%9C&amp;offset=0&amp;pcAvailability=true
Publisher
한국직업건강간호학회지
Location
대한민국
Language
한국어
ISSN
2287-2531
Citation Volume
30
Citation Number
4
Citation Start Page
145
Citation End Page
155
Appears in Collections:
Medicine > Nursing
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