울산광역시 소비자상담 현황 및 과제

Abstract

이 논문은 울산광역시를 대상으로 하여 소비자상담업무를 전담하고 있는 행정기관, 민간 소비자단체 및 울산에서 소비자상담을 가장 활발하게 벌리고 있는 백화점 두 곳을 조사대상으로 선정하여 소비자상담실태를 조사하고 문제점과 발전방향을 제시함으로써 울산광역시 소비자행정과 소비자단체를 활성화하고, 백화점의 고객만족경영을 수립하는데 필요한 정보를 제공해 주고자 한다.

The purpose of this paper was to provide the information enforcing the consumer support administration in local government, activating private consumer organization and enhancing the customer satisfaction in department store in Ulsan metropolitan city. For this purpose the data of consumer counseling practiced in private consumer organization, local government and department store in Ulsan Metropolitan city during 1998.

The purpose of this paper was to provide the information enforcing the consumer support administration in local government, activating private consumer organization and enhancing the customer satisfaction in department store in Ulsan metropolitan city. For this purpose the data of consumer counseling practiced in private consumer organization, local government and department store in Ulsan Metropolitan city during 1998.